SAP Contact Center 7.0 - C4C Integration

Hi all,

Do you know whether it is possible to transfer the context (for example the service request information) when an agent transfer a call to a colleague?

I know this is possible using SAP CRM on-premise integrated with Contact Center 7.0, but I'm not sure whether this functionality is available yet for Cloud for Customer. If not, can you think of any workaround?

Thanks!

Regards

Martin