SWWUSERWI data is not same with SWI5 transaction data

Hi All,

I facing an issue while finding out the exact work items pending with user1. SWWUSERWI table has approximately 1560 work items pending with him. But when I see through SWI5 transaction found out only 420 work items pending with him. In table I am only using USER parameter and in SWI5 t-code only US and user1 name.

For testing I took one work item from table and see the agent details through SWIA. But didn't find user1 listed.

Please tell me why is the difference.

Regards,

Bikash.