Hello Friends,
Requirement: In my scenario we are making outgoing call activity to customers for customer satisfaction survey. So while doing call activity with customers if the customer asks to call at for example 4pm ,then say at 3:45pm call centre agent should get an alert to follow up.
what I have done : we have written a class with the logic given. I have created an alert of fact gathering type and assigned the attribute created.
Rule policy: I have left the EVENTS block as blank. Business role: IC_agent.
conditions: blank
Actions: Trigger_alert---and value is the alert id.
But no alerts are getting triggered at 3:45pm . kindly help.
Regards
Shibashish