Popup is missing to enter sales data while creating partner

Hi,

I am new to CRM, when i try to create new customer once i enter first and last name on overview page and click the enter then popup should come which will allow me to enter sales office data.

in my Testing system it is coming. only in Development system it is missing :-(

i have checked the component usage  in BP_HEAD there is bp_head_search component is there.

pls provide some help.

Thanks

Venkat