Dear Experts,
CRM User Session is timedout after 8 hours and User Objects such as Opportunities and cases which the User is working on prior to logout are locked for 30 minutes.The System displays a message stating 'case is currently locked by the user' and the lock holds for 30 minutes until which no operation can be performed.
Could you please let me know which timeout parameter to check and if the timeout cannot be avoided is there any way to avoid the locking of Objects or reduce the time of the Lock.
I have checked the below parameters in the Customer System and the values are as follows.
HTTP Plugin Timeout
rdisp/plugin_auto_logout =1800 secs
Work process Time out
rdisp/max_wprun_time=600 secs
GUI Logout Time if session Inactive
rdisp/gui_auto_logout= 0 secs
icm/server_port_0 = PROT=HTTP,PORT=8036,TIMEOUT=600,PROCTIMEOUT=600
icm/conn_timeout = 5000
rdisp/autothtime = 60
rdisp/keepalive_timeout = 60
rdisp/keepalive = 1200
Please help.
Regards,
Akash